Shipping policy

Shipping Policy

Processing time
Orders are processed within 1–2 business days. You’ll receive a confirmation email with tracking once your order ships.

Delivery time
Delivery takes 3–5 business days after dispatch. Business days are Monday–Friday, excluding public holidays.

Shipping costs
Shipping fees are calculated at checkout. Free shipping on orders over AED 500.

Delays
Delivery times are estimates. We’re not responsible for delays caused by couriers, customs, weather, or other circumstances outside our control.

Wrong address
Please double-check your shipping details. We can’t be held responsible for orders sent to an incorrect address provided at checkout.

Lost parcels
If your tracking hasn’t updated in 7 days, contact us at raghadandtheuniverse@gmail.com and we’ll look into it with the courier.